Refund and Return Policy

1. Introduction

At Clearopis, we are committed to providing high-quality electronic accessory products and dedicated customer service. If you are not satisfied with your order or encounter issues with a product, we are here to assist you with the following refund and return policy.

2. Return Conditions

To be eligible for a return, the product must meet the following criteria:

  • Return Request Period: You have 14 days from the date of receipt to request a return.
  • Product Condition: The product must be in its original packaging, unused, and in the same condition as when received.
  • Proof of Purchase: You need to provide a receipt or proof of purchase to process the return.

3. Return Process

  1. Submit Return Request: Please contact us via email at info@clearopis or call us at 410-576-2828 to inform us of your return.
  2. Receive Instructions: We will send you detailed instructions on how to return the product. Ensure you follow these instructions to avoid any issues.
  3. Send the Product: Pack the product and return it according to the instructions provided. You will be responsible for the shipping costs for returns unless the product is defective due to a manufacturing error.
  4. Return Processing: After receiving and inspecting the returned product, we will notify you about the acceptance of the return and process the refund. The refund process may take 7-10 business days.

4. Refunds

  • Refund Method: Refunds will be issued through the original payment method used for the purchase.
  • Refund Timeframe: Refund processing may take 7-10 business days after we receive and inspect the returned product.

5. Non-Returnable Items

We do not accept returns in the following cases:

  • Products that have been used or are not in their original condition.
  • Return requests made after 14 days from the date of receipt.
  • Products purchased on sale or as part of a special promotion.

6. Defective Products

If you receive a defective product or one that does not match the description, please contact us immediately for guidance and support. We will either replace the product or issue a refund based on your preference.

7. Contact Us

If you have any questions regarding our refund and return policy, please contact us at:

  • Email: info@clearopis
  • Phone: 410-576-2828

We value your feedback and will strive to ensure your satisfaction with Clearopis products and services.